FAQs

Your coupon code can be entered at checkout. Once the code is entered you will see the discount for the
LUBY coupon code automatically applied to the total. Limit one coupon code per order.

You can reach us by chat or email at info@theluby.com Mon-Fri 9am - 5:30pm CT and Sat 10am - 3pm
CT (excluding holidays). Also feel free to contact us through our website. And social media Pages.

All orders must be placed online. We cannot place an order over the phone.

Once you've found the product you want to purchase, click the add to shopping cart button. Once you are
done choosing the items, click the proceed to checkout button to fill in the information required. Choose
your desired shipping and payment option. Once the order has been placed, a web confirmation number
will be provided to you at the top of the page. You will then automatically receive a confirmation via
email.

Unfortunately, we are unable to cancel your order once it has been processed. If you no longer wish to
receive the order, we suggest you mark the package Return to Sender and refuse the order at the time of
delivery. You can also bring the unopened package back to the carrier and advise them you are refusing
the delivery. All orders are considered used once the shipping box is opened and will not be accepted back
by our warehouse. Please make sure the shipping box remains sealed.

This website is to only be viewed and used by an adult audience. All models are 18 years of age
or older. If you are under 18 years old (21 years old in some states) you are to leave
immediately. No exceptions.